How to reach NordVPN customer support
A step-by-step guide to reach this VPN’s customer support team
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NordVPNtakes pride of place among our recommendations for thebest VPNon the planet - it has more than 5,000 servers, unblocks pretty much every streaming service going and is an absolute doddle to use on desktop and mobile.
But when you use the finest virtual private networks out there, there’s every chance you’ll at some point need to contact their customer services or download a support document. Just can’t seem to get your VPN working with your PS4? US Netflix playing hard-to-get when abroad? Or maybe you want to cancel your free trial.
The good news is that on top of all NordVPN’s other perks, it’s also really easy to get in contact with the service’s customer support team with the useful 24/7 live support to fall back on if you’re struggling.
If you have questions for NordVPN’s staff or have an issue with the service, contacting support is really easy to do. This step-by-step guide will show you three options for contacting customer support as well as how to find answers to some common questions on your own.
Option #1 - FAQs and NordVPN live chat
- Go to the NordVPN website
Open your web browser of choice and navigate to theNordVPN website.
- Open the support window
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Once you’re at NordVPN’s website, click on thesupport iconat the bottom right side of the page. If you’re having trouble finding it, just look for a question mark inside of a small circular icon.
- Check the FAQ first
Inside the support window, you’ll find many commonly asked questions and there is even asearch boxat the top of the window where you can type in any other questions you might have. If your problem is a common one, you might be able to find the answer here.
- Choose email or live chat support
At the very bottom of the support window, you can choose to contact NordVPN directly through eitherlive chatoremail. Whichever option you choose, you’ll have to describe the issue or problem you’re facing. If you’re in a hurry, live chat is the better option as support agents usually respond within a couple of minutes. However, if your issue is quite complicated then email support might be the better option and a support agent will likely get back to you within a few hours.
Option #2 - help center and NordVPN live chat
- Go to the NordVPN website
Navigate to theNordVPN websiteand at the top of the page on the right side click onhelp.
- Search the help center
Here you’ll find NordVPN’s help center. There are four categories to choose from: FAQ, General info, Billing and Connectivity. Each section contains more detailed information and you may be able to find the answers you’re looking for here. There is also a search box at the top of the page where you can type relevant keywords to try and troubleshoot your issue.
- Open the support window
If you’re unable to solve the problem on your own, then you’ll have to open the support window by clicking on the support icon at the bottom of the page. Here you’ll be able to contact NordVPN via live chat or through email.
Option #3 - help center and NordVPN live chat
- Get help from within the NordVPN app
If you already have NordVPN open on your computer and run into an issue, you can access the help center from directly within the app.
- Go to settings
Click on thesettings iconat the top right of the app and the bottom left you’ll find a link to NordVPN’shelp center. Click on the link and it will bring you to the company’s website where you’ll find the help center.
- Search the help center
Within the help center you’ll find all kinds of useful information about billing, connectivity, apps and more. You may be able to find the answers to your questions here and it’s worth taking a look before contacting NordVPN support.
- Open the support window
If you’re unable to solve the problem on your own, then you’ll have to open the support window by clicking on the support icon at the bottom of the page. Here you’ll be able to contact NordVPN via live chat or through email.
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After working with the TechRadar Pro team for the last several years, Anthony is now the security and networking editor at Tom’s Guide where he covers everything from data breaches and ransomware gangs to the best way to cover your whole home or business with Wi-Fi. When not writing, you can find him tinkering with PCs and game consoles, managing cables and upgrading his smart home.
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