Sage Drive technical issues causing continued headaches for some customers
Problems persist with the cloud-based data service
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Sage customers across the EU region have been reporting technical issues with their Sage 50cloudaccounts packagesover the last few days. The root of the problem appears to be in relation to itsSage Driveproduct, which has been performing intermittently since customers first reported recurring glitches last weekend.
Sage Drive is a service that has been designed to work in tandem with Sage 50cloud Accounts, its flagship product foraccountancy professionals. During normal use it allows subscribers to access data secured in the cloud from offices, at home or anywhere else for that matter.
Given the current high demand from people working at home due to coronavirus the technical issues have seen customers turning to social media in a bid to find out what’s going on. Several have requested a full explanation as to what caused the problem and are asking for reassurance that preventative measures have been taken to stop the problem occurring again.
Sage Drive status
Sage has acknowledged the technical problems, with a Sage Drive issues update currently popping up when you visit the supporting web pages on its website today.
‘We apologise that you have experienced issues with Sage Drive,’ it states.
Whilst confirming that there are currently some technical issues with Sage Drive, the website underlines the majority of customers should now have seen normal service resumed following work completed by engineers overnight. However, Sage also documents aseries of stepsthat you can try yourself if you’re still experiencing issues with Sage Drive.
Somewhat confusingly, the same page tells users that if the support steps listed on the webpage don’t fix the problem customers should remain logged out of their data until the Sage Drive issues are resolved. In addition, customers are pointed to the status updates being posted athttps://status.sage.com/.
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A footnote on the same page also informs users that the comments section of the article have been disabled. Sage says it is currently reaching out to a small amount of customers who may still require a fix.
Rob Clymo has been a tech journalist for more years than he can actually remember, having started out in the wacky world of print magazines before discovering the power of the internet. Since he’s been all-digital he has run the Innovation channel during a few years at Microsoft as well as turning out regular news, reviews, features and other content for the likes of TechRadar, TechRadar Pro, Tom’s Guide, Fit&Well, Gizmodo, Shortlist, Automotive Interiors World, Automotive Testing Technology International, Future of Transportation and Electric & Hybrid Vehicle Technology International. In the rare moments he’s not working he’s usually out and about on one of numerous e-bikes in his collection.
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